We want you to love your purchase, but please note that all sales are final.

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We do not accept returns or exchanges for any reason other than a faulty item.

 

If you receive a product that is faulty or damaged, please contact our customer service team at hello@saxonsoundmerchandise.com within 7 days of receiving your order.

 

To initiate a return for a faulty item, please provide the following information:

1. Your order number

2. A brief description of the issue

3. Photographic evidence of the fault 

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Once your request is approved, we will guide you through the return process.

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Please ensure that the item is returned in its original packaging, if possible.

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Refunds for faulty items will be processed to the original payment method once we receive the returned item and confirm the fault.